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Services & Fees

Prescreening

All clients complete a Prescreening Form with essential demographic, insurance, and referral information, for the intake team to review and assess.  Completing a prescreening form, ensures that your application for services is reviewed by the Intake Team. 

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After completing the Contact Us form, or request for more information, we will email you a Prescreening Form to complete.  If you are unable to complete the prescreening form, please call us and a member of the Intake Team will 

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Service Availability

We understand the importance of timely access to mental health services, but our capacity to accept new clients is occasionally limited based on provider availability and other factors. For this reason, we recommend that potential clients complete our Prescreening Form to help our intake team assess whether we have the ability to meet their needs.​​​

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Services We Currently Offer

  • Adult Individual Therapy: some of our providers are closed, but we do have providers who are open.

  • Teen 14+ Individual Therapy: some providers work with teens, but 4pm or later appointments can go quickly.

  • Couples & Family Therapy: We are limited in our additional capacity, so it depends on our providers.​

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Limited Services/Waitlisting

  • Children under 14 years old (we are trying to hire more child therapists!)

  • Family therapy

  • Spanish-speaking therapy​

  • Please Note: Providers can reach full capacity with clients, and we may not be able to update their status on the website quickly enough.  

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If we are unable to provide the services you need, or if we are out-of-network for your insurance, we recommend you try the following: 

  • Your health insurance patient portal

  • PsychologyToday.com

  • Philadelphia Medicaid clients can also contact CBH directly at (888) 545-2600 for further assistance

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Please Note: Availability is subject to change as we continue to hire and adjust our capacity. Be sure to check back for updates.

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We're sorry... but we do not offer these services

  • Medication, psychiatric evaluations

  • Psychological evaluations and diagnosis

  • High-risk treatment

  • Group therapy services (but we hope to offer this soon)

  • Autism services

  • In-home therapy

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Important Notice: Insured Clients

Please read the following important information if you are intending to use insurance for your services.

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Commercial Insurance Plans

  • We do not accept all insurance plans. See below for our accepted plans.

  • Our system may automatically generate an invoice, statement and superbill, but receipt of such documentation does not mean that you are covered by insurance, or that you may use out-of-network benefits.

  • If requested, the company can provide you with written proof of your coverage to assure you that services are covered. 

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Medicaid Recipients 

  • You must have Philadelphia County Medicaid insurance to receive services from us. Unfortunately, if you have Pennsylvania Medicaid from another county, the State will not permit you to receive covered services from our company.

  • Philadelphia Medicaid Physical Health Coverage is managed by a variety of plans.  Due to the annual cycle of health insurance enrollment, the available insurers can change.  Medicaid receipients are likely to have one of the following physical health insurances.

    • Geisinger

    • Health Partners Plans

    • Keystone First

    • United Healthcare

    • UPMC

  • Others Listed on State Website

    • AmeriHealth Caritas Pennsylvania

    • Highmark Wholecare

  • However, Philadelphia Behavioral Health Coverage is managed by a smaller group of behavioral health insurance providers in the state, but it depends on the county.  For Philadelphia residents, you must have Community Behavioral Health (CBH). ​

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Medicare Recipients

  • We cannot accept ANY clients who with full or partial Medicare coverage.​

  • Even if you have Medicaid or a commercial plan with Medicare, we are unable to work with Medicare clients.

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Accepted Plans

Please read the following important information if you are intending to use insurance for your services.

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Medicaid Philadelphia County/Community Behavioral Health

We are now accepting CBH members, however, we cannot provide services to individuals with Medicaid and a secondary insurance plan, otherwise Federal law prohibits Medicaid from paying for services.

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Quest Behavioral Health

​for employees of the University of Pennsylvania & Tower Health​

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Aetna

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United Healthcare/Optum

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Law Enforcement Health Benefits (LEHB)

for Philadelphia Police Department​​

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Plans Not Accepted

  • Independence Blue Cross

  • Anthem

  • Highmark

  • Cigna

  • Amongst others...

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Out-of-Network Rates

 

Individual Therapy - $120 to $200, ~50 min session​

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Couples/Family Therapy - $120 to $200 for 60 min session​

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